Shipping:
The orders are usually dispatched within 6-8 hours from the order date. All the products are well packed with the original boxes and sticks. We ship your order through EMS, DHL, TNT and US as you like. Once the order shipped out, we will provide you a tracking number for tracking online immediately. You can track the number to get the information about the orders. Whatever you ordered, you will receive your items without any charge about the shipping. The shipping date is according to the logistics center. Under normal circumstances, you will get the orders in 4-5 days.
Cancellation:
Cancellation of an order must be requested before the order has been dispatched. After orders placing, we process all orders within 6-8 hours, so we are not always able to cancel an order after it is placed.
Cancellation requests after the order has been dispatched will be treated in accordance with Return Exchange Policy.
Returns & Exchanges:
We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get in 7 working days".
If you want to take the exchange & return policy, please contact us. Promise that all items sent back to us are in their original condition (no worn, altered or washed, with all tags attached).
All returned items are subject to a restocking fee and a shopping cost. If you have any questions about this policy, please contact our customer service department.
We accept exchanges and returns for a different size or color within 30 days from the original order dispatch date. If you would like to exchange items, you could return with a refund (as per Return policy) and place a new order for you.
When you get our feedback, you will get the shipping address. All returned items should be sent to the correct address!
Additionally, we recommend that you should pay the insurance for items, as we cannot be responsible for lost shipments.
Any questions about the shipping and returns, please send the email to sales@nikeoutletus.com.
